Business Value of Technical Documentation

Technical Documentation began mostly as a compliance activity. As technology became more intricate, the need for explaining it to the customers became more and more essential. I often like to define Technical Documentation as "taking knowledge from those who have it, to those who need it."

The number of products and their complexity has increased dramatically in the last 20 years and Technical Documentation has gradually earned its place as a business asset. What matters now is to recognize its business value and strategize to utilize it fully.

Business value of Technical Documentation can be expressed from three different perspectives:

  1. Internal documentation - for complete project / product information, quality and process guidelines, templates, standardization
  2. External documentation - for customer satisfaction, training, support, customer accessibility including localized content, selling opportunity, competitive differentiation
  3. Knowledgebase, Wikis, Forums, Social media - for presence, collaborative content, customer accessibility, training, support, promotion, market differentiation

A well-managed Technical Documentation activity ensures higher productivity, efficiency, and consistency.

To generate maximum business value, strategizing Technical Documentation is critical. Begin by asking a few questions:

  1. Who are my readers? Are they further segmented?
  2. What are the best channels to reach them?
  3. What are they looking for in Technical Documentation?
  4. What will ensure that they read the Documentation?
  5. How can I engage and delight them?
  6. How can I ensure their participation in creating Documentation?

Along with the initial answers, iterative approach helps fine-tune the strategy and further details. Keeping updated with the new developments in the field of Technical Documentation ensures that the content is innovatively presented.

For getting the best out of Technical Documentation, contact us at [email protected]

Innovis Technology Services and Solutions Private Limited ©2016-2017


Don t Ignore The Fourth Credit Reporting Agency: Innovis

By consumeristcarey October 4, 2008

Did you know there are more than three credit reporting agencies? Sure, you ve heard of Experian, Equifax, and TransUnion, but what about Innovis? Smaller agencies can do just as much damage to your ability to get a good deal on credit as their bigger brethren. Learn how to pull your credit report from Innovis, inside.

Innovis can actually trace their relevance to everybody s favorite vanguard of responsible finance, Fannie Mae and Freddie Mac. The mortgage backers ordered their partner organizations to report mortgage payments to Innovis back in 2001.

Unlike the other bureaus, Innovis lives almost exclusively to build mailing lists that creditors use to determine offers. If you don t want to receive credit offers, call the one-stop opt-out number 888-5-OPTOUT (888-567-8688) and you ll be taken off all four bureaus lists for two years.

To see what dirt Innovis is reporting to potential creditors, send in the following information:

Social Security Number

Date of birth (month/day/year)

Proof of current address, such as a current utility bill, lease arrangement or rental receipt

One copy of a legible government-issued identification card, such as a driver s license, state ID card, or military ID card