MyWoodforest national bank customer service

Woodforest National Bank Retail Banker/Customer Service/Sales - Hanover/Anne Arundel in Hanover , Maryland

The Retail Banker is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs. This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a non-traditional retail environment.

Key Responsibilities: * Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments. * Performs opening, closing, and other branch servicing duties such as cash and vault balancing; ordering cash, cards, checks and other supplies; completing logs, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas. * Opens and performs account maintenance on certificate of deposit, consumer and business accounts; assists with courtesy and collection calls as needed; seeks assistance from more knowledgeable branch staff when necessary. * Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution as appropriate. * Proactively seeks ways to develop and expand customer relationships through marketing displays, call programs, and other prospecting techniques. * Achieves personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs. * Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners. * Practices branch security procedures and protects customer confidentiality and privacy. * Performs other job related duties or special projects as assigned.

Competencies Required: * Proficiency with 10 key touch, Microsoft Office (Excel, Word, Outlook, SharePoint), and knowledge of, or the ability to quickly learn, banking software applications (Mozart, TellerPlus, Bancline). * Ability to work flexible or extended working hours to meet business needs; demonstrated good attendance and punctuality. * Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members. * Outstanding listening and communications skills, both written and verbal. * Knowledge of or ability to quickly learn banking and lending products, services, policies, procedures, regulatory guidelines, and effective marketing and sales practices. * Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines. * Self motivated, goal oriented, team player with strong interpersonal skills and sales aptitude. * Excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining accuracy and attention to detail. * Basic math proficiency with the ability to add, subtract, multiply and divide in order to help customers with their transactions and balance teller drawer . * Read at a level sufficient to understand memoranda, instructions, forms, applications, financial statements and credit reports.

Minimum Qualifications/Experience * 1-3 years customer service or sales experience; or an equivalent amount of directly related college education or volunteer service * Previous banking experience is preferred but not required * Cash handling experience preferred.

Formal Education & Certification * High School Diploma or equivalent required.

Supervisory Responsibility * None.

Travel * 0% - Negligible amount of travel expected.

Working Conditions * Conditions involve lifting no more than ten pounds, standing most of the time, and may involve walking, moving, or sitting for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Woodforest is an Equal Opportunity Minority/ Female/ Individuals with Disabilities/ Protected Veteran and Affirmative Action Employer


Title: Retail Banker/Customer Service/Sales - Hanover/Anne Arundel

Average Hourly Rate for Woodforest National Bank Employees

From Retail Banker to Assistant Branch Manager of Banking, Toledo, Ohio-based Woodforest National Bank has a breadth of available career options in the banking, providing the company with the competitive edge necessary for this industry. Woodforest National Bank workers earn an average of $12.80 per hour normally and $19.09 during overtime hours. At Woodforest National Bank, the biggest piece of the paycheck puzzle is your role at the company — it impacts salary more than anything else — though your experience level and where you live each factor into the equation as well. This report is based on answers to PayScale's salary questionnaire.

Average Hourly Rate for Woodforest National Bank Employees

Average Hourly Rate for Woodforest National Bank Employees

Average Hourly Rate for Woodforest National Bank Employees

  • Currency: USD
  • Updated: 23 Aug 2017
  • Individuals Reporting: 56
  • View Table

Find out more about pay at Woodforest National Bank

Woodforest National Bank Hourly Rate

Earning $16.54 per hour on average, Assistant Branch Managers of Banking receive the most money, followed by Retail Bankers ($12.64), Tellers (around $12.46), and Bank Tellers (about $10.50).

Survey participants who have worked at Woodforest National Bank for between five and 10 years earn approximately $14.49 per hour on average. Broken down by tenure, the largest share of Woodforest National Bank employees (69 percent) have one to four years of experience and earn $12.72 per hour on average.

Residents of Charlotte, N.C. pick up paychecks that are higher than any other city — the median salary is around $16.67 per hour; other top-paying cities include Spring, Texas (about $15.00) and Houston, Texas (approximately $12.82). By state, Woodforest National Bank employees make the most in North Carolina, earning $14.24 per hour on average.

Salaries approach $15.00 per hour for Notary Publics; non-accredited workers make much less. The best paid folks at Woodforest National Bank have a Bachelor of Business Administration (BBA), earning $14.50 per hour.

The highest-paying skill to have may be Team Leadership; employees who claim proficiency also report a higher average salary of around $16.49 per hour. A garden variety skill at Woodforest National Bank is Customer Service; a strong majority of Woodforest National Bank's people use it regularly. Other top skills include Sales, Banking, and Cash Handling.

Unfortunately, a minority of employees — about one in ten workers — are presented with both paid vacation and sick leave. A majority of respondents report contributing to a 401(k). For a solid majority of respondents, benefits include health insurance, and a fair number of respondents get dental coverage, too. Some other perks are life insurance and a casual working environment.

woodforest national bank customer service

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Woodforest National Bank Jobs 2017

Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments.

Proficiency with 10 key touch, Microsoft Office (Excel, Word, Outlook, SharePoint), and knowledge of, or the ability to quickly learn, banking software applications (Mozart, TellerPlus, Bancline).

As one of the leading company in United State, Woodforest National Bank opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Woodforest National Bank also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to upgrade new skills and knowledge through the company programs.

If You fascinated to submit Retail Banker/Customer Service/Sales - Frankfort Frankfort September 2017 Woodforest National Bank Woodforest National Bank, immediately prepare requirements / files and documents needed for fill Retail Banker/Customer Service/Sales - Frankfort Frankfort September 2017 Woodforest National Bank above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Frankfort region from any other company.

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Informative And Enlightening Details About Woodforest Login

Woodforest national bank customer serviceWoodforest is a community online bank which provides various financial services to the members. This means that instead of having the conventional offices, the customers are able to get the various financial services through the internet. This online bank provides an assortment of services including personal banking, business banking and loans amongst others. The bank is also fully licensed which means that it has the authority to provide the various financial services. It also provides the users with electronic cards which can be used in various ATMs. This allows the users to access their money easily regardless of where they are provided they use an ATM that is supported by the bank. Let me show you how to Woodforest login.

To join Woodfortest login, one just needs to sign up. The enrollment process is simple and can be done from almost anywhere provided one has internet connection. To sign up one needs to start by going to the bank’s official website. On the top left side of the website there is an icon which is written enroll’. Upon clicking on this particular icon one is taken into a page with spaces where one is required to provide various details. Amongst the required details include; names, date of birth, mother’s maiden name and the account number which was issued upon opening an account.

While enrolling one needs to select the primary identification which was presented while opening an account. This identity can be the social security number, state identification card, driver’s license, passport and military identification. After entering all the details one is then required to enter the welcome token which is usually sent via email upon opening an account. This welcome token is means to confirm that the person enrolling is the same person who had opened an account. While enrolling one also gets an opportunity to select whether the bank should be sending eStatements. Upon accepting this option one get PDF documents from the bank containing information about new products and other changes that the bank might be making. But one can choose to decline this option.

After verifying one is required to enter the primary email address which is required to be entered twice to confirm. A verification email is sent to the primary email provided to verify that the person enrolling is genuine. One is then required to enter a unique username which should be more then three character and select a password which should be a minimum of eight characters. The last step is to answer four unique questions which are supposed to have unique answers for security purposes. Within twenty four hours one is able to access the services provided by this bank.

For Woodforest login one just needs to get into the company’s official website and choose the Woodforest login option. One is directed to a page where one is required to enter the chosen username and password. If the username and password are correct one gains access to the bank’s website.

In case one loses or forgets the password the company can help recover or get a new password. One just needs to contact the bank and inform them about the lost password. One is then required to provide various personal details about the account. One also needs to answer the four security questions that one chooses while enrolling. If all the details are correct a new password is sent to the primary email provided while enrolling.