Enroll in Woodforest Online Banking Services for More Convinience
Just enroll in Woodfoorest Online Banking to manage your account, it is convenient, easy and secure. You can use online banking to make payments, receive email notifications, get account alerts, transfer money, and go paperless with Woodforest eStatements. Enroll in Woodforest Online Banking Instructions Woodforest Online Banking is easy to use, you may set up payment reminders, automatic/recurring payments to your payees, and even payment categories when you make bill payment. Email notifications will help you have a good knowledge of your account balances, so you can make adjustment to your account activities. You will get automatic security alerts when your password change, address change, phone number change, and so on to help you protect your account safety. Woodforest Online Services works with Quicken and QuickBooks, so you can easily download/export your account information to one of these personal financial management software packages for planning, budgeting and tracking your finances. To enroll in Woodforest Online Banking only takes a few steps:
- Visit www.woodforest.com, click on Enroll link on the left side of the page.
- Then you can click "Detailed Enrollment Guide" to download a PDF document to learn how to enroll, or click on "Click Here to Sign Up" button.
- Select the identification type from the drop-down list, you can choose Social Security Number, Driver’s License, State Identification Card, Matricula Card, Military Identification, or Passport. Then enter the identification number.
- If you choose a Woodforest account or debit card number, you will have to enter your checking, savings, or debit card number in the Account field, your mother's maiden name, and your date of birth. If you select a “Welcome9rdquo; token, enter your welcome token.
- Review the Woodforest National Bank Online Services Agreement and click "I Accept" to proceed.
- Select if you would like to enroll in eStatement services
- Setup your User Profile. Enter your primary email address which will receive a verification email to complete the verification process.
- Set your security questions and answers.
About Woodforest Woodforest National Bank is a privately held bank headquartered in The Woodlands, Texas. In addition to a second chance checking account for consumers, Woodforest National Bank also offers a second chance business account. Reference Links
Woodforest National Bank Consumer Reviews
PADUCAH, KENTUCKY -- After realizing a check had been stolen from my fiance's checkbook and someone had forged his signature and cashed a check payable to themselves, we contacted Woodforest National Bank to advise. We made not one, not two, but numerous calls to numerous different individuals (part of management) who informed us that since the check had already been put through the account - and overdrew the account, no less - that they could not do ANYTHING to help us!
Are you serious? As his financial institution, do you not take the responsibility for not being able to clearly see that was not his signature on the check? Not to mention, the check was years out of sequence!? The financial institution has the responsibility to have his signature on file and to be aware when something suspicious occurs on the account.
We have filed a police report, spoken to our lawyer, and will be pressing charges against the criminal, the institution who sent the check to the bank, but also Woodforest Bank for allowing the check to be cashed, and for knowing be advised the check was stolen and fraudulent and advising us there is nothing they can do! Because, as they say, the check hit the account a month ago and so since it has already went through.
They can not assist us with the stolen/blatantly fraudulent check. Instead of protecting their clients from fraud, they have used this stolen, fraudulent check to collect overdraft fees on account - which would have not been overdrawn had a criminal not cashed a forged check on the account! They are a disgrace to financial institutions and should be ashamed of themselves for not providing the security each person deserves when they entrust a financial institution with their hard earned money!
We'd like to gather a few details. Please send an email with your contact information to [email protected]
TYLER, TEXAS, TEXAS -- To get help on insurance premiums, I went to Woodforest National Bank in Tyler, Texas on Hwy 64. I asked for a 3 month statement and was charged $15.00. I do not have a printer so could not get online. If I could afford $15.00 for print-outs I would not need help on my insurance premiums. I am disabled and live on a small income so I chose Woodforest Bank because they offered free services. When did they start charging for statements needed for insurance, social security, and disability?
We apologize for any inconvenience you experienced. We would like the opportunity to look further into your situation. Please send us an email to [email protected] with your contact information and we will get in touch with you to address the matter.
BATON ROUGE, LOUISIANA -- I am an ex-military wife, my ex-husband was in the Marine Corps 1st then U. S. Army retired after 24 yrs in. He was deployed to Iraq after 9/11. He stayed there for 5 years then came home for 2 weeks then retired in them 2 weeks and went back over as a contractor working with Special Forces. He has now been there 10 years. All the time he has been there he has sent me money for me to take care of the household bills and to take care of the 3 kids. We divorced in 2004 and he still sent me money till yesterday 06/15/2015 and he would send by way of wiring from his bank account with USAA & Capital One, into my Woodforest account for the last 3 yrs since I moved to Louisiana.
I had been with other banks before and NEVER had any problems. Today I tried to use my debit card and couldn't so I went to the bank to find out what was wrong. They told me my account was closed for suspicious activity on my account and "due to the extensive monitoring required for the activity on your account we regret to inform you your account will be closed."
I called and spoke with the corporate office and they said they are not obliged to tell me what was suspicious activity was on my account. We have the same last name and the wires come in his name to my name and they can also see I pay all my bills with my debit card, so they are thinking I am a drug dealer or money laundering so they closed my account.
My 3 kids have accounts with them that now we are closing and I advise you to NEVER bank with them. My ex-husband and best friend fights for this country and I can't even have him wire money to me from his bank account to pay bills and take care of the kids as long as I was with Woodforest National Bank. Because to them I am obviously a criminal and not a mother & ex-military wife of 24 years.
At Woodforest, we take every concern seriously and make every effort to resolve issues promptly. We would appreciate the opportunity to speak with you regarding your experience. Please contact sedn your contact information to [email protected] We look forward to speaking with you soon.
RICHMOND, VIRGINIA -- Good morning, I received an email on July 3rd from you bank concerning my bank account being compromised. This is the email I received:
"Woodforest has recently learned that your Woodforest Debit MasterCard® ending in ** was used at a merchant whose records may have been compromised. To best protect your account Woodforest has lowered your ATM daily withdrawal limit to $100 per day; meaning, your card will continue to work on transactions that require your Signature to perform POS (Point of Sale) transactions as well as any ATM withdrawal that is $100 or less. We have also ordered a replacement Debit MasterCard® for your account in which you should receive in approximately one week. Your new card will have the same PIN as your current Woodforest Debit MasterCard®.
You may continue to use your existing Woodforest Debit MasterCard® until either (i) 08/05/2015, or (ii) until you activate your replacement card, whichever occurs first. If you have automatic payments set up on your existing card, you will need to inform the merchant of your new card number. You will receive an automated call and a postcard notification in the mail with additional details. Please contact our Customer Care department at 1-877-968-7962 immediately if you suspect unusual or fraudulent activity on your account."
The problem I have is that I visited my local branch and they were to stop the fraudulent activity. As of today, whoever compromised my account is still taking money out, so I call the 1-877-968-7962 number to your customer service. I spoke to Shemekia who was very friendly and sympathetic to my situation, but when she transferred me to a manager the whole tone of the conversation changed. The lady spoke to me as if I was running a scam and as if I was the person stealing money out of my own account.
She kept asking me the same questions over and over like I was stupid or lying. She was very rude and has no customer service skills and should not be working at a bank. I will probably cancel all 4 of my accounts with Woodforest, that would include my business account. This person has wiped out my Checking and Saving account. I am currently -$511.31 in my checking and $0.00 in my saving account. Not only do I not have money I have to listen to a rude manager in customer service. I am TOTALLY DONE WITH THIS BANK.
We apologize for such a difficult experience. We would like to look further into your situation. If you'll send an email with your contact information to [email protected], we will get in touch with you.
BAYTOWN, TEXAS -- This is the worst bank company EVER. They charge you $15 for a debit card. RIDICULOUS. The debit card is a flimsy POS. My account was overdrawn a few bucks because of their fee policy even though I had direct deposit last month so it shouldn't have charged the fee. So I transferred some money from my PayPal to cover some of the negative balance. That was last week. Friday, I transferred $117, and then $17 on Saturday from my Amazon account. Sunday night, Woodforest decided to close my bank account, without emailing me or calling. NOTHING. NO RESPECT.
Customer service is outsourced in India or something. The first representative told me to deposit money into the account which I did. Today a representative informed me there's nothing they can do to reverse the closed account. If I want a checking account I need to go into a branch. And pay another $25 opening fee and $15 debit card fee? No thank you.
My husband called the branch manager and she didn't offer to help. Just said the transfers should bounce back to Amazon. Hello? She doesn't want my business or the $6.95 back that the bank paid to close the account? WTF, any major bank would offer to help. I banked with a major bank for years and never had an issue. They always bent over backwards to help me. Not this lady. She couldn't care less to even offer to help as a branch manager. And my money is still floating around in limbo. Thanks Woodforest Bank. You suck.
BOWLING GREEN, KENTUCKY -- I have been banking with Woodforest for over 2 years now. I am upset because I had overdraft protection and paid a bill, went over the 500 dollar limit and deposited the money back into the bank the same day so that I could avoid being penalized. The banker stated that my deposit should hit my account before getting penalized for going 23 dollars over. I mean come on, I put the money back into the account the same day!
No one sent a notification advising that I lost my overdraft protection and so I paid my insurance, again overdrafting the account and thought I was good to go. Checked my statement only to find a rejected payment and in the negative in top of overdraft fees and a cancelled insurance policy.
I will be sure not to recommend this bank to anyone. They are money-hungry. Also had a situation where a company was running my card number without permission so I called to dispute and the dispute got rejected after having documents and a letter from the company stating that they ran it without authorization. How am I penalized when I had all of the documents to back up my claim? RUN AWAY FROM WOODFOREST BANK. I am going to close out the account after I get my last check and pay off the overdraft because I have always been good for it.
At Woodforest, we take every concern seriously and make every effort to resolve issues promptly. We would appreciate the opportunity to speak with you regarding your experience. Please contact send your contact information to [email protected] We look forward to speaking with you soon.
HOUSTON, TEXAS -- I must say that I have dealt with a lot of banks before we were a moving family due to my family's job. I have had many times that I would be frustrated at other banks and they acted as though they did not care. I have to say that WFNB has always put forth extra effort to help me and my family. To be really open we even went through a time where we could not afford to fix the mess we had in the account.
2 years after we left them and walked away due to finances (which we had never done before). We went in and they helped not only take care of the charge off they allowed us to open another account. I must say they have won my business. I am certain that everyone has good and bad experiences, but thank you to those that helped me and mine.
EBENSBURG, PENNSYLVANIA -- Long story. Their mistake but were reluctant to do anything. And lied to me. My unemployment goes into an account that I have a debit card for. My only access to the money is by using the debit card or paying extra to do an online transfer to a bank. I wanted to pay off a 0% cc loan that was about to expire. I had a few grand in my checking account and I had about $4500 in my unemployment account. On April 23rd I went to the bank to get a $3000 cash advance to deposit into my checking account so I could pay the cc off.
When the teller swiped the card the machine malfunctioned (she didn't tell me that). She processed the transaction again and it was declined. I thought maybe there is a limit, try $2000. It was declined again. I said try $1000. The $1000 transaction was approved. When I got home I checked to see if there was a limit and found that there was in fact no withdrawal limit. But I also saw a pending pre-authorization on my account for $3000.
I called the company and asked why the pending transaction if it was declined. They said it was not declined, that the amount was approved when the request was made. I knew that in order to get the pending removed I would need the bank to send a letter telling them they were not going to finalize the transaction. I asked the guy if there was another alternative other than waiting 5 to 10 days, he said no. Next day, April 24th, I went to the bank and explained to the teller that there was a pending transaction for the $3000 and they needed to send a letter to the bank. I provided a copy of my statement showing the pending transaction.
I thought it would be a simple request because I knew the procedure. (It happened to me once at the post office. They said I had to swipe my card again and there were actually 2 transactions for the same amount. I did let that one go for 5 days.) They had no idea what to do so they were going to send it to someone else and let me know what they found out. I never received a call so I just waited. 5 days and it was still there. 10 days and it was still there.
I called the company and found out what really happened. They told me she had swiped the card twice and the first time got approved, the second was declined because the first was approved and there was not enough money for the second request. The 3rd attempt was declined because the first was approved. The 4th attempt was approved because there was still enough money in the account. She also said anything over $250 would remain for 30 days unless the bank sent a letter. And she said the matter could be resolved in a few hours if they would just fax a letter. I went to the bank and asked them what was being done.
They said nothing was being done because when they forwarded the matter no one had ever heard of anything like that and that they could not send a letter because they did not have any record of the transaction. I said if you have no record then what will it hurt to send a letter to that effect and tell them it won't be processed. I got them to call someone and in the phone conversation that is when she said she swiped the card and the machine malfunctioned. But in all the people she talked to, she never told them what needed to be done. She just asked if they should do anything to get the funds released.
But they still said they had never had to send any correspondence like that. Their risk dept. didn't have any idea. I made a small scene in the bank at Walmart and they said someone would call me that afternoon. I went straight home and called the account company back and spoke with them again and they assured me there was nothing I could do, the bank had to do it. I called the banks main CS in Houston and talked to about 3 people and a CS supervisor told me that someone in risk was taking care of it and it would be done within the hour.
The branch manager called and I explained to him that I had called CS and he said he would call and make sure I was told correctly. Well, the next morning the transaction was still there. I was hot. I called the account company and they said they had received no letter. I called the banks CS and went through about 3 people and no one knew what the hell was going on. I finally got a CS supervisor that told me that she had spoken to someone in risk and that the letter had been faxed in that morning (18 hours later than they said they were going to) and that they had received a confirmation of the fax.
I told them I wanted a copy of the letter faxed to the bank so I could pick it up. I never got to speak to anyone in risk at any point. I am the customer, shouldn't they deal with me if they are offering customer service? They can't even give you a direct call back number, you have to start everything from the automated process. I called the company back and got to the head person on duty on the phone and she told me the fax number I was given was for the Texas office and that she was in Harrisburg, Pa. So she could not verify receipt of the fax.
I told her I was going to get a copy of the letter and would she accept it if I faxed it in. She said yes. She was very accommodating and said that if she saw the money post to my account before the end of the day she would call me. I told her I would get the letter but would wait until morning before I got back to her. I went to the bank about 4 hours later to pick up the letter and no one knew a thing. After about 15 minutes they finally came up with the letter from an email. I brought the letter home and waited. The next morning the money was back in my account showing a transaction reversal.
So after 12 days and only two extra blood pressure pills I got my money back. The people at the bank did not seem at all concerned that I would have to wait 30 days to get my money even though it was their machine that malfunctioned and caused the whole ordeal. Hell, I guess all their account holders have an extra 3 grand to throw away for a month.
The lady at the account company said it is a very common thing to happen and that she has had a few banks refuse to send a letter, and those banks did complete the transaction 90% of the time. But she has never known of a bank that has never had it happen and did not know what the procedure was to rectify the situation. I think the bank was just stalling with the whole thing. They said they made a one-time exception just for me.
I know this was just one incident with the bank; but the way it was (or should I say wasn't) handled and the several times they lied to me about what was being done and the total lack of communication is just not the way customer service should be provided. Especially for a financial institution. I told the teller, I normally keep a few thou in there but since they messed up, all that money was now gone from the account and I will make damn sure that there was never any money in that account again. I don't think they really care.
Woodforest Bank Reviews – Should You Use Them? (Second Chance Checking & National Bank Reviews)
Overview: Woodforest National Bank
If you’ve shopped inside a Walmart store, chances are you’ve seen one of the many branches of the Woodforest National Bank located there. You may have even spotted bank employees wandering Walmart aisles enticing new customers to apply for a Woodforest Bank Second Chance checking account.
But who is Woodforest National Bank, and should you use this bank? We’ve gathered a number of Woodforest Bank reviews and examined their products for ourselves in order to give you the full run down.
About Woodforest National Bank
Woodforest National Bank is a privately owned bank with over 740 branches scattered across 17 states. The Wall Street Journal reports that 37 of these branches are traditional bank stores while the remainder are located within Walmart branches, making Woodforest National Bank Walmart’s leading outlet banking service provider compared to other banks such as First Convenience Bank (176 of its 300 branches), Citizens Community Federal Bank (13 branches), and Landmark Credit Union (2 branches).
BusinessWire states that the bank’s assets are currently in the region of $4.3 billion, making it one of the top earning banks in the U.S. The bank is headquartered in The Woodlands, Texas, and celebrated 35 years in operation in 2015.
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Woodforest National Bank Reviews
Woodforest National Bank reviews are freely available on the internet and are mixed in opinion, making it confusing to decide whether their banking services are better than those offered by other financial institutions. Woodforest offers a range of personal and business banking services and some branches are open 24/7/364 days a year.
But what services do they offer, and should you consider Woodforest National Bank as a banking services provider? Let’s examine Woodforest National Bank reviews and their service offerings to help you form an educated opinion.
Woodforest National Bank offers a range of products for personal customers, including:
- Checking accounts (including second chance checking)
- Savings accounts
- Credit cards
- Mortgage loans
- Personal loans
- Vehicle loans
“You9rsquo;ve got more important things to think about. That’s why we’re here.”
Woodforest National Bank offers five options for checking accounts:
The three interest-bearing checking accounts are Choice Checking, Sterling Advantage, and Platinum Plus Checking. All three require a minimum of $25 to open. Sterling Advantage is for customers over 50 and offers no monthly maintenance fee plus daily interest when the balance of the account is over $1000.
The Platinum Plus Checking, Choice Checking, and Woodforest Checking accounts are only exempt from a monthly fee (other than the $3 monthly paper fee) provided balances meet a minimum amount.
For the Choice Checking, a fee of $7.50 is charged if the balance falls below $750 and $10 if the balance falls below $100 on any day in the statement period. For Platinum Plus Checking, the minimum account balance is $10,000, with $25 charged should the balance fall below that figure on any day in the statement period.
The Woodforest Checking account offers no monthly fee provided the balance remains above $100 or there is a monthly direct deposit set up for the account. Otherwise, the account is subject to a monthly fee of $6.95. A $3 monthly paper statement fee is also charged (signing up for eStatements avoids this). This particular account does not bear interest.
The Woodforest National Bank Second Chance Checking account is designed for those who might otherwise not qualify for banking services. A 2009 study by the Federal Deposit Insurance Corporation (FDIC) reported this number to be around 8% of U.S. households, or 17 million adults. FDIC updated this figure in 2013, reporting 7.7% (1 in 13) of U.S. households as unbanked and 20% (24.8 million) of U.S. households as underbanked.
It’s no surprise to see why the Woodforest National Bank Second Chance Checking account is so popular. Designed for those with no previous banking history or who have negative credit reporting against them by agencies such as ChexSystems, this non-interest bearing account can be opened for a one-time account charge of $9 and a minimum deposit of $25.
The account offers variable monthly maintenance fees ($11.95 without monthly direct deposit or $9.95 with), a $29 Insufficient Item (NSF) Fee, and various overdraft options. An Account Overview and full list of fees, rates, and policies are available from their website.
Is Second Chance Checking for You?
According to the Baltimore Sun, if you’ve never had a bank account before or have a bad credit history, then chances are you’re a candidate for a product like the Woodforest Second Chance checking account. A bad credit report from a past financial indiscretion can stay with you for anywhere from 5–7 years. If you’ve closed a bank account at another bank previously and owe an unpaid amount, a negative report will have been lodged against you. Been tardy on credit card payments or defaulted on a previous loan? All will contribute to a credit history that will leave most banks looking unfavorably on your application for a checking account, let alone loan products.
Fees are higher than a standard checking account, according to Woodforest reviews, and the bank requires you to build a solid payment and banking history for 12 months with this account before they will allow you to move up to a regular checking account option like the Woodforest Checking account or Choice Checking.
Not many banks offer second chance accounts to those who have been previously shut out of the banking system, but as Woodforest National Bank CEO Robert Marling Jr states, “We believe in giving that customer an opportunity…some will use the system the way it’s supposed to be, and others will abuse it.”
Interest-Bearing Accounts and Savings
Woodforest National Bank offers two different interest-bearing savings accounts: the Big Account and the Savings Account.
The Big Account is targeted for serious savers, with minimum balance fee of $10 payable if the account balance dips below $1,000 on any given day, and service charges of $10 per transaction that kick in once you’ve made more than six withdrawals in any one statement period. A full account overview and list of fees and rates is available on the bank website.
By comparison, the Savings Account is aimed at the more modest saver with a minimum balance fee of $3 payable if the account balance falls below $200 on any day of the statement period, and a change of $2 per transaction applicable once you have made more than three withdrawals in the same statement period. A full account overview and list of fees and rates is available on the bank website.
Online banking, eStatements, email notifications and mobile banking are available for no additional charge.
Additional savings products offered by Woodforest National Bank include:
- Certificates of deposit (CDs)
- Individual retirement accounts (IRAs)
- Minor savings accounts
- Platinum plus checking
Woodforest National Bank offer a range of consumer loan products to its customers, including:
- Mortgage loans
- Home equity loans
- Home equity lines of credit
- Home improvement loans
- Vehicle loans
- Unsecured revolving line of credit (ReLi Unsecured)
- Secured revolving line of credit (ReLi Secured)
Woodforest itself does not offer mortgage loans. All mortgage lending is provided through Quicken Loans Inc., as subsidiary of Rock Holdings Inc., and not an affiliate of the bank itself. A full breakdown of loan options, up-to-date rates, calculators, and disclosure statements are available on Quicken Loans’ main website along with full contact details, house buying advice, and access to a paperless mortgage loan application process.
The Wall Street Journal report that in its analysis of 6,766 banks in the U.S., 15 counted a fee income that was higher than their loan income, including the top five banks that operate out of Walmart, one of which is Woodforest National Bank. A large proportion of their fee income (78 % of it, according to the Wall Street Journal) comes from overdraft fees.
Woodforest National Bank reviews feature a common theme in complaint about fees charged, in particular NSF and overdraft fees, as well as unexpected closing of customer accounts and complaints of bad service. Mybanktracker.com reports 2 out of 5 stars (62 reviews).
One reviewer there in March 2016 expressed exasperation over the switch from the old debit cards to new, chip-enhanced cards; because of the switch, their old card was shredded and the new one would not be available for use for 24 hours. The reviewer did acknowledge that the bank offered them the option to take out cash for the in-between, but as the reviewer’s business is largely online, this did not fix the problem.
In addition, the Better Business Bureau (BBB) of Greater Houston and South Texas report 97 lodged and closed complaints against the bank over the last three years.
In contrast, WalletHub.com’s Woodforest bank review gives the bank a score of 4 out of 5 starts (81 reviews). Happy customers there cite consistently good customer service, convenient locations and hours, and the ease of their mobile banking app, among other factors, as satisfying aspects of holding a Woodforest account.
Woodforest Cares about Community
Woodforest National Bank reviews show the bank contributes to community development through a number of initiatives, including:
- Financial investment in community non-profit organizations like affordable housing initiatives
- Employees volunteering within the community
- Financial literacy through Woodforest U, providing online and classroom courses as well as articles on money skills and saving
Is Woodforest National Bank for Me?
Woodforest National Bank reviews all show that the bank is both well-known and centrally located with over 700 branches based within Walmart stores.
One of the main differentiators about Woodforest National Bank is its second chance checking product offering. If you’re looking for a banking service that will accommodate a less than positive credit history, then the Woodforest National Bank Second Chance Checking account may be for you.
As with anything, however, it’s important to shop around and compare fees with product benefits so that you can make an informed decision. We hope that this review of the bank’s services and product offerings will help you make the best decision for your personal financial needs.
Reasonable efforts have been made to present accurate information, however all info is presented without warranty. Review AdvisoryHQ’s Terms for details. Also review each firm’s site for the most updated data, rates and info.
Note: Firms and products, including the one(s) reviewed above, may be our affiliates. Click to view our advertiser disclosures.
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