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Navy Federal Credit Union | Military Loans, Banking Credit Cards

Navy Federal Credit Union is an armed forces bank serving the Navy, Army, Marine Corps, Air Force, Coast Guard, DOD and their families.

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Products & Services;Mortgages;Equity;Auto;Motorcycle, Boat & Collateral;Student Loans;Personal Loans;Checking;Savings;Money Market;Certificates;IRAs;Direct Deposit;Checking Protection Options;Mobile & Scan Deposits;Credit Cards;Debit Cards;Prepaid Cards;GO Prepaid Card;Visa Buxx Prepaid Card;Gift Cards;Online Banking;Mobile Banking;Apple® iOS App;Android™ App;Kindle Fire App;Mobile Web;SMS Text Banking;Overview;Membership; Checking & Savings;Loans;Business Credit Cards;Retirement & Insurance;Convenience;Processing Services;Navy Federal Financial Group;Financial Planning;Investments;Insurance;Trust Services;Membership & Benefits;Join Now;Am I Eligible?;About Us;Welcome to Navy Federal;Military Exclusives;Why Choose Navy Federal;Army;Marine Corps;Navy;Air Force;Coast Guard;Convenient Money Management;Special Offers and Discounts;Business Services Application;Switch to Navy Federal;Advice & Planning;Managing Your Money ;MakingCents;Security C


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The abbreviation for NFCU is Navy Federal Credit Union

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Navy Federal Credit Union Reviews & Info

Since 1933, Navy Federal Credit Union has grown from seven members to over 5 million. With more than $63 billion in assets, the credit union’s 260 branches span across the United States and 12 countries. Navy Federal's vision has remained focused on serving the unique financial needs of our field of membership of active duty, Reserve, and retired military personnel, as well as Department of Defense civilian personnel and military dependents. By providing outstanding value and service that inspires trust, members become advocates who share the benefits of Navy Federal with others. With a motto of “Once a member, always a member,” Navy Federal believes in lifelong membership. A member can leave the military, change employers, move, retire, get married, and never have to leave the credit union. . see more

Branch locations: AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, KS, KY, LA, MD, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, TN, TX, VA, WA

Foreign: Africa (Djibouti), Bahrain, China, Cuba, Diego Garcia, Greece, Guam, Italy, Japan, Korea, Singapore, Spain

Other Names Used: NFCU, Navy CU, Navy Credit Union, Navy FCU, Navy Federal CU

Vienna , VA 22180

  • Business Services
  • Car Loans
  • Checking
  • Credit Cards
  • Home Equity
  • Investments
  • Mortgages
  • Personal Loans
  • Prepaid Cards
  • Savings & CDs

Navy Federal Credit Union Review Highlights

Navy Federal Credit Union Reviews

Www navyfederalcreditunion com

Two more things. Some how my securit questions got changed on my account No money was taken and when I reported it over the phone they didn't do anything. SECURITY is a big deal and every other bank or credit union would do an investigation also, when we went in to close the accounts, they did not require an ID - just the debit card. Any one could have fould my card and closed the account and been given a bunch of cash - Shasta didn't even need us to at least enter our pins that are linked to the card. All she said when I told her was they checked your card at the front door. They did, but again i didn't have to enter my pin. Absolutely NO SECURITY at Navy Federal. When i went to my new credit union to deposit money they asked for my pin and drivers license.

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Navy Federal should be ashamed of the level of service they are providing members of the armed forces and their families. I have been a member for all of my life (35 years). Great rates are exactly why you join credit unions. The rate they provided me was over 2% higher than Quicken Loans. They tell you they can rate match but how could I possibly have confidence in them to close my loan when it takes them 2 weeks to even acknowledge I applied. Quicken Loans called me 1 hour after I applied to start the process and have been there every step of the way to answer questions. Do yourself a favor and save yourself tons of stress by going with another lender. Anyone is better than NFCU. … read more

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I joined NFCU back in January. This turned out to be an enormous mistake. I applied for an auto loan on March 16. Was pre-approved for more then I had requested. Went through the process and got my draft check. It took me about a week to finalize a deal with the car dealer. I sold my existing car for the down payment and used my draft check for the car. NFCU DID NOT PAY THE DRAFT CHECK!! My membership required DL and paystub for verification etc. AFTER the draft check was submitted for payment they sent the same email asking for the same information again. They have completely restricted my entire account, I can't access any money that I have in there. I never received an email at all on this. Everytime I call NFCU for an update or anything they literally have no answers. I was told the information requested will be processed in the order it was received. I reminded them it was received WEEKS AGO. They have showed little to no sincerity. I have worked in customer service related jobs for at least 20 years and so I am just really disappointed. I feel like when I talk to them they don't hear what I am trying to say and/or don't care. I just think this whole process is completely unfair. & I am scared that when my direct deposit goes in on Friday the account will still not be open and I will not have access to my. If you are considering using this bank . DON'T. Go somewhere else. I am not a fan of corporate banking but I also have NEVER seen a bank not pay their OWN Check! … read more

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Our loan officer didn't know answers to basic questions, didn't put in correct figures after giving them to her, and our realtor had to call her to tell her how to give an accurate closing cost estimate!

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We have bought four houses in our lives with different mortgage companies from Wells Fargo to Prosperity mortgage. Navy Federal has been a disaster and we are now on the verge of losing our contracted home because of their incompetence. They did a bait and switch on rates and "program fees" by offering one verbally with a verbal agreement from us, only to call at 4:45pm on the Friday before our settlement demanding a verbal consent to a rate 2% higher or an extra 10k in a "program fee" if we didn't agree. We had to push back our settlement date and may lose our home because we wouldn't agree to their extortion.

Our loan officer was overburdened and couldn't keep track of our documents or our loan. She called us at 10pm on a Wednesday to cry and let us know she was in charge of 125 loans on her this month including six families with our last name and she couldn't meet our settlement date or keep up with her work. She was replaced, but the promises she made verbally regarding our mortgage were not passed to the new loan officer.

The legal documents which needed to be signed at each stage of the process were uploaded to a third party site which once the password was locked, I was unable to get a competent sys admin to reset the password for me - over two weeks of asking. I have yet to view or sign documents which were legally required at each stage of the loan and our settlement was supposed to be in 72 hours.

I have called the supervisor of my loan officer twice and have yet to receive a call back. I can honestly say, this has been the most horrendous transaction ever. Avoid their "deals9quot; on mortgages at all costs. They aren't deals unless they can close the loan at the rate they offer. We gave them 60 days to close our loan but were continuously threatened with our date slipping regardless of how responsive we were as customers. Buying a house is stressful enough. Getting a mortgage company that can be responsive, ethical, transparent and truthful is mandatory --- this was NOT our experience with Navy Federal. We now wait to see if this transaction can be saved. Of course, they never answer the phone and are closed on weekends. The loan officers have yet to pick up the phone on my first try. To sum up - save yourself. Find another lender. … read more


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#1 Mortgage provider in Chittenden, Franklin and Grand Isle Counties

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We will help you find the low-cost financing option that’s right for you.

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Convenient online services that allow you to access your accounts from anywhere

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Accounts that are simpler and smarter!

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Real estate investment, commercial property and business equity loans.

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Get NEFCU’s low-rate VISA ® credit card!

APR on new and used autos

Explorer Rewards Card

30 year fixed rate

30 month special

The Credit Union will be closed on Monday, September 4 in observance of Labor Day.

You can access your accounts 24/7 with Mobile Banking, NEFCUOnline, Text Messaging, ATMs or by calling Accountline.

The last Shred Fest of the year will be held on Saturday, September 9 at our 141 Harvest Lane office in Williston from 9:00 am - 1:00 pm.

The FHA Loan is offered for purchasing or refinancing a Primary Residence. With flexible credit and underwriting guidelines, a low down payment is all you need!

Get the latest version of the NEFCU Mobile Banking app

The latest version of the NEFCU Mobile App has been released, with some great new features to make your experience better than ever.

Deposit your checks without visiting a branch

You no longer have to visit a branch to deposit a check at NEFCU. You can do it anywhere, just by using the camera on your mobile device combined with the NEFCU Mobile App.

With Mobile Remote Deposit, you simply take a picture of the front and back of your endorsed check and upload the photo to NEFCU through the Mobile App.

Our CFS* Financial Advisors at NFG are here to help make your retirement planning easy. They’ll work with you using the financial planning tool MoneyGuidePro ® , which helps you answer important questions like when can I retire and how much income will I need to live on. Your Advisor will help you interpret the MoneyGuidePro® analysis and make the important decisions.

To learn more about MoneyGuidePro® , call one of our CFS Advisors today at 802.879.8580.

*Securities offered through CUSO Financial Services, L.P. (Member FINRA/SIPC). Not NCUA/NCUSIF insured. Not credit union guaranteed, may lose value.

Electronic delivery (eDelivery) is a convenient, secure and “green9rdquo; alternative to receiving paper copies of your statements and notices.


Bewertungen für Navy Federal Credit Union

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This particular facility, which has more than six buildings and are still building more, has 24 access to a gym with ongoing classes.

The only con that I would mention here is that whenever you're departing for your day, it is extremely difficult to exit in a timely manner.

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Antwort von Navy Federal Credit Union

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Ich arbeite in Vollzeit bei Navy Federal Credit Union (Über 10 Jahre)

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Great benefits, on site nurse, on site gym, bonus every year depending on your performance

There are a LOT of unethical people in management. They get away with so much that it's really sad. HR sides with the higher ranking employee unless they have 100% proof that they could otherwise be sued for. Extremely stressful environment!

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Commit to the Navy Federal values and have integrity!

Antwort von Navy Federal Credit Union

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Ich arbeite in Vollzeit bei Navy Federal Credit Union (mehr als ein Jahr)

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Great benefits , and beginning salary pay. Team building is always positive ! Banking hours are enjoyable and not over stressful.

Accumulating paid leave takes time, leave with out pay is not allowed - and very strictly managed if needed. Moving up in branch operations is difficult.

Antwort von Navy Federal Credit Union

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War das hilfreich? Die Community freut sich über jeden Beitrag – Bewertung hinzufügen (anonym)

Ich arbeite in Vollzeit bei Navy Federal Credit Union (Weniger als ein Jahr)

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Good hours. Great benefits.

Work can be very stressful but rewarding

Antwort von Navy Federal Credit Union

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Ich arbeite in Vollzeit bei Navy Federal Credit Union

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Great pay, benefits, growth within the company

Aggresive collections, stressful environment, work/life balance, to move up sometimes it's not what you know but who you know, crazy members

Antwort von Navy Federal Credit Union

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Ich habe in Vollzeit bei Navy Federal Credit Union gearbeitet (Über 3 Jahre)

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Benefits were excellent. I don't think any other company compares to what NFCU provides. They have a full gym that they want you to use in your "down" time to reduce stress. however there's no downtime only a lot of overtime.

Upper management just sit in there office thinking of different thing at add to the list of things processors have to do on every single loan just to justify their very large salaries and huge bonus structure.

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Show appreciation (outside tossing a cookie at the processors, with a half-hearted thank you behind it) your processors who are working very long hours in order to move along a huge pipeline. Monetary goes a whole further than a cookie, just like the huge bonus you make for what us processors do so you can reap the reward.

Antwort von Navy Federal Credit Union

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Ich arbeite in Vollzeit bei Navy Federal Credit Union

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Promotional Opportunities. Benefits and Pay. Bonuses are major

Work life balance. When you call in sick the manager gives hard time.

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Senior management should do site visits more often to see how the branches operate.

Antwort von Navy Federal Credit Union

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Ich arbeite in Teilzeit bei Navy Federal Credit Union

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Good Benefits and company campus

I could not find any cons

Antwort von Navy Federal Credit Union

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Ich habe in Vollzeit bei Navy Federal Credit Union gearbeitet (mehr als ein Jahr)

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Competitive base pay, annual bonus, outstanding benefits, lots of discretion to handle things without needing management approval.

You need to move to a hub to really have a career at Navy Federal, otherwise you are doomed to being in the branch, which is basically a retail dead end. However, if you have a military background, just move to Pensacola and you will find a great career at Navy Federal. Otherwise, be prepared to spend years as an entry-level MSR. Depending on your management, you may have to prepare yourself to take verbal abuse from members while your manage---uh, sorry, "leader" will take the member's side without a second thought. It's all about member service! The members are very entitled and abrasive as a result, so, enjoy calming down cranky man-children that are mad they have to wait 2 business days to withdraw their $50,000.00 check. Constant fraud and fake members trying to scam you. Oh, and don't mind your work and break schedule. It was not uncommon at all to go to lunch at 3 or 4 in the afternoon, and to stay much later than your assigned time because management won't turn away members. So much was made about "personal sacrifices" and "being a servant" - well, you could sacrifice your basic needs, come in everyday early and stay late, know your job inside and out, do everything you can to make your members happy, work every Saturday for months at a time, volunteer off the clock for functions, and still not be a good enough for a piddly little promotion. After a while, the good benefits and the annual bonus aren't worth your happiness.

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Take a look at branches with high turnover; if you are constantly recruiting for one location then something is probably going wrong. Make career coaching and paths more transparent at the branches. A management development program could be a nice addition to the branches, but do so in a way so that acceptance is a competitive process and not dealt out to branch manager pets. Also, get rid of the account referral incentives since these just entice people that will lie about their eligibility and argue with the representative when they are asked offensive questions such as "so how are you eligible to join Navy Federal?" Newsflash - these are not the members you want! Invest your incentive money in marketing toward the active duty members that actually fit in the field of membership.