Ace Hardware, BJ’s Wholesale Club, and QVC Earn Top Customer Experience Ratings for Retailers

Qvc ratingsWe recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers.

Ace Hardware, BJ’s Wholesale Club, and QVC deliver the best customer experience in the retail industry, according to the 2017 Temkin Experience Ratings.

Ace, BJ’s, and QVC all tied for the top spot out of the 48 retailers included in this year’s ratings, each earning a score of 81% and coming in 8 th place overall out of 331 companies across 20 industries. Five other retailers received scores that put them in the top 10% of companies for the entire Ratings: Sam’s Club, O’Reilly Auto Parts, True Value, Amazon.com, and Dollar Tree.

Overall, the retail industry averaged a 74% rating in the 2017 Temkin Experience Ratings and came in 3 rd place out of 20 industries. The average rating of the industry improved by five percentage-points between 2016 and 2017, going from 68.6% to 73.9%.

The ratings for all retailers increased between 2016 and 2017, expect for JCPenney, whose score decreased by one point and Dollar General, whose score stayed the same. Macy’s and Old Navy improved the most, each gaining 12 points.

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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qvc ratings

Sony Interactive Entertainment provides product descriptions and ratings information as a matter of convenience for all users and not as a substitute for parental oversight. Parents are encouraged to review each piece of content prior to purchase or viewing.

Some content has not been rated by any organization. Parents are encouraged to review each piece of content prior to purchase or viewing.

About Game Content Ratings in the Americas, except Brazil

We understand that it can be difficult to tell which games are appropriate for children just by looking at the title. In order to make informed purchase decisions, parents and other consumers should check the rating of video games. The Entertainment Software Rating Board (ESRB) independently applies and enforces ratings adopted by the entertainment software industry.

The ESRB rating system has two parts: rating symbols, which are printed on the front of each PlayStation® game box, and content descriptors, which are printed on the back. Rating symbols suggest age appropriateness for the game, and content descriptors indicate elements in a game that may have triggered a particular rating and/or may be of interest or concern.

To take full advantage of the ESRB rating system, it's important to check both the rating symbol (on the front of the game box) and the content descriptors (on the back of the game box).

Qvc ratings

TITLES RATED EC (Early Childhood) have content that may be suitable for persons ages 3 and older. Titles in this category contain no material that parents would find inappropriate.

Qvc ratings

TITLES RATED E (Everyone) have content that may be suitable for persons ages 6 and older. Titles in this category may contain minimal cartoon, fantasy or mild violence and/or infrequent use of mild language.

Qvc ratings

TITLES RATED E10+ (Everyone 10 and older) have content that may be suitable for persons ages 10 and older. Titles in this category may contain more cartoon, fantasy or mild violence, mild language, and/or minimal suggestive themes.

Qvc ratings

TITLES RATED T (Teen) have content that may be suitable for persons ages 13 and older. Titles in this category may contain violence, suggestive themes, crude humor, minimal blood and/or infrequent use of strong language.

Qvc ratings

TITLES RATED M (Mature) have content that may be suitable for persons 17 years and older. Titles in this category may contain violence, blood and gore, sexual content, and/or strong language.

Qvc ratings

Adults Only or AO ratings are rare. PlayStation® does not publish Adults Only games.

ESRB Content Descriptors

Content descriptors are short, standardized phrases that indicate elements in a game that may have triggered a particular rating and, or may be of interest or concern. To fully understand what to expect from a game, parents should check both the content descriptors and the rating symbol.

Following are some of the more frequently used content descriptors on PlayStation® games.

  • Animated Blood - Cartoon or pixilated depictions of blood.
  • Blood- Depictions of blood.
  • Comic Mischief - Scenes depicting slapstick or gross vulgar humor.
  • Language - Mild to moderate use of profanity.
  • Mild Violence - Mild scenes depicting characters in unsafe and/or violent situations.
  • Suggestive Themes - Mild provocative references or materials.
  • Violence - Scenes involving aggressive conflict.

Please visit ESRB.ORG for a complete listing of content descriptors.

ABOUT ENTERTAINMENT SOFTWARE RATING BOARD (ESRB) The ESRB is a non-profit, self-regulatory body established in 1994 by the Entertainment Software Association (ESA). ESRB independently applies ratings, enforces advertising guidelines, and helps ensure responsible online privacy practices for the interactive entertainment software industry.

About Game Content Ratings in Brazil

In Brazil, video games are rated by the Department of Justice ("DEJUS9quot;). The following is a list of the DEJUS rating icons and their descriptions. For more information on these ratings, please see the DEJUS web site at: http://culturadigital.br/classind/

Qvc ratings

(Especially recommended for Children and Adolescents): This content is recommended for children and adolescents. Contains educational materials and does not have any inappropriate content.

Qvc ratings

(General Audiences): This content contains no objectionable content and can be viewed by anyone, regardless of age.

Qvc ratings

(Not recommended for viewers younger than 10 years of age). This content is recommended for persons who are at least 10 years of age. May contain a small amounts of inappropriate language, sexual innuendo or mild violence.

Qvc ratings

(Not recommended for viewers younger than 12 years of age.) This content is recommended for persons who are at least 12 years of age. May contain mild inappropriate language, mild sexual innuendo or mild violence.

Qvc ratings

(Not recommended for viewers younger than 14 years of age.) This content is recommended for persons who are at least 14 years of age. May contain moderate inappropriate language, moderate sexual innuendo, mild sexual content or brief allusions to drug use.

Qvc ratings

(Not recommended for viewers younger than 16 years of age.) This content is recommended for persons who are at least 16 years of age. May contain strong language, sexual innuendo or mild sex with our without mild nudity, strong violence or moderate scenes of or allusions to drug use.

Qvc ratings

(Not recommended for viewers younger than 18 years of age.) This content is forbidden for people under 18 years of age. It may contain strong language, explicit sexual content, frequent nudity, strong violence or explicit scenes of drug abuse. This rating is also used for pornographic content.

About Movie and Television Program Ratings in the US

Information about movie ratings can be found at the website for Motion Picture Association of America located at www.mpaa.org/.

The ratings provided for US television programs are called TV Parental Guidelines. For more information, please visit the website at tvguidelines.org/.

About Movie and Television Program Ratings in Canada

Information about ratings for television programs in Canada can be found at the Canadian Broadcast Standards Council website located atwww.cbsc.ca/. Ratings for movies in Canada vary slightly from province to province. For more information, see www.cmpda.ca/?q=content/film-classification-boards. Users in Quebec can find information about ratings for movies in Quebec at http://www.rcq.gouv.qc.ca/en/process.asp#cG.

About Movie and Television Program Ratings in Brazil

Information about ratings for television programs in Brazil can be found at the Department of Justice, Rating, Title and Qualification of the Ministry of Justice website located at http://culturadigital.br/classind/

About Movie and Television Program Ratings in Mexico

Information about ratings for television programs in Mexico can be found at the Cinematography Office, part of the Radio, Television and Cinematography Directorate of the Ministry of Government website located at http://www.rtc.gob.mx/

PlayStation System Security Settings and Parental Controls

These settings control local content (digital content stored on the hard disk, storage media and discs). Note that these settings do not restrict access to network content.

A password is required to do the following:

Change the system's parental control levels,

Play content with parental control restrictions,

Start the browser with the Internet Browser Control setting set to [On],

Change the current password.

The password is set to [0000] in the default settings. If you select (Settings) > (System Settings) > [Restore Default Settings], you can reset the password to [0000]. Note that all other settings will also be restored to their default values.

PlayStation System Parental Controls

Set the playback level for games set with parental control restrictions. A password is required to change this setting. When the parental control is set to, "Off9quot;, the user may play any game regardless of its parental control level. When the parental control is set to level 11-1, the user may only play content at the same or lower level than the set parental control level. The lower the value, the tighter the restriction. In the Americas, PlayStation system parental controls correspond to the ESRB rating assigned to each game; they do not correspond to the DEJUS rating.

The following list shows the parental control setting that corresponds to each ESRB rating:

0: ESRB RP - RATING PENDING

2: ESRB EC - EARLY CHILDHOOD

3: ESRB E - EVERYONE

4: ESRB E10+ - EVERYONE 10+

9: ESRB M - MATURE

10: ESRB AO - ADULTS ONLY

First, set a region as a basis for standard parental control levels for BDs and DVDs. A password is required to change this setting.

Then, adjust the playback level for Blu-ray discs (BDs) set with parental control restrictions. A password is required to change this setting.

Do Not Restrict (Off): Play any BD regardless of its parental control level.

Restrict (On) : Only play BDs at the same or lower level than the set parental control level. After [Restrict (On)] is set, select an age restriction on the next screen. The lower the value, the tighter the restriction.

First, set a region as a basis for standard parental control levels for BDs and DVDs. A password is required to change this setting.

Then, adjust the playback level for DVDs set with parental control restrictions. A password is required to change this setting.

Do not restrict (Off) : Play any DVD regardless of its parental control level. Restrict (Level 8-1): Only play DVDs at the same or lower level than the set parental control level. A password is required to change this setting. The lower the value, the tighter the restriction.

Restrict the ability to start the Internet Browser. A password is required to change this setting.

Off : Allows users to start the browser.

On : A password is required to start the browser.

PlayStation Network Parental Controls

PlayStation Network ("PSN9quot;) offers parental controls for Sub Accounts. A Sub Account can be created for a child under 18 by a parent or guardian who holds a Master Account (See the PlayStation Network Terms of Service and User Agreement for details). The Master Account holder can restrict a Sub Account's participation in PSN using the settings described below. The Master Account can also edit these settings by signing in to PSN, then going to (PlayStation Network or PSN) > [Account Management] > [Sub Account Management] > [Parental Control].

Although PSN parental control settings control an account's activities throughout PSN, they restrict content in different ways on different PlayStation systems. The PS4 system honors Chat/Message and User Generated Media ("UGM9quot;) controls (described below) separately. PS3 and PS Vita systems honor one control, Chat, that covers the content in both categories.

For example, if a Master Account sets the chat parental control on a PS3 system to restrict Chat, both Chat/Message and UGM will be restricted on a PS4 system. If a Master Account sets the Chat/Message or UGM parental control on a PS4 system, both Chat and UGM will be restricted on a PS3 system.

This control blocks a Sub Account from using text chat, voice chat, video chat, and other messaging features, from communicating directly with other users in games or via system software features. Please note that when this control is set to block, a Sub Account can still A) send and receive predetermined text messages created by a game or app, B) create and see other users' in-game character names, designs, and clan titles, C) use communication services via the Internet Browser unless specifically disabled and D) communicate via system messaging on PS3 and PS Vita systems, E) communicate via third party, non-game apps. Please use the Grief Report system to report all offensive or inappropriate behavior or content.

The default setting is "Block9quot; meaning chat/message is restricted.

This parental control blocks a Sub Account from posting or viewing user-generated content (including photos, videos, drawings, and content imported from outside sources). This control does not affect content shared using chat and messaging functions, which can be disabled using the Chat/Message control. This control will not prevent video capture of the sub account user's online gameplay.

The default setting is "Block9quot; meaning UGM is restricted.

This setting allows a Master Account holder to A) prevent a Sub Account from buying game content through PSN that not intended for his/her age according to the ESRB rating system and B) prevent a Sub Account from playing software content on PSN that is not intended for his age according to the ESRB rating system.

The default value is set to "On9quot; meaning content will be restricted based on user age.

If this restriction is removed, a Sub Accounts will be able to buy and play any content, including content that is not intended for his/her age or may be inappropriate according to the ESRB rating system.

With this setting, a Master Account holder can set a monthly limit spending limit for a Sub Account to spend per month if the Master Account wallet has sufficient funds.

The default value is set to "$0.009quot; meaning the Sub Account cannot make any purchases.