Here's how to get in touch with us

Our Sales and Customer Support phone lines are closed on all Republic of Ireland public holidays.

Monday to Friday

Monday to Friday

From outside the Republic of Ireland:

Gas Networks Ireland

*Charged at LoCall rate. Rates from landline and mobile companies may vary so please check with your operator.

If your call is in relation to an electricity emergency please contact ESB networks directly on 1850 372999. If your call is in relation to a gas emergency please contact Gas Networks Ireland directly on 1850 205050.

ESB Networks When to use this number

Use this number to report:

  • Loss of supply
  • Cable dig-ins
  • Fallen power lines
  • Any other dangerous situations

ESB Networks builds, operates and maintains the Electricity network in the Republic of Ireland

Gas Networks Ireland When to use this number

Please call this number immediately if:

  • You smell gas at home
  • You smell gas on the street

Gas Networks Ireland builds, operates and maintains the natural gas network in the Republic of Ireland

There are some problems with the information you provided

If you need a new or replacement SmarterEnergy Card. just complete the details below and we'll post one out to the address on your account (Only available to customers in the Republic of Ireland).

You should receive your SmarterEnergy card in the next 7-10 days.

There are some problems with the information you provided

If you can access your meter, just complete the details below, and we'll send out a free meter key to you.

You should receive your meter key in the next 7-10 working days.


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